Inbound customer service
Customer enquiries, ongoing support and additional capacity during busy periods, shaped around your channels, languages and operating hours.
Explore the serviceCUSTOMER SERVICE, SALES & PARTNERSHIPS
Outsource customer service.
Build your sales operation.
Outsource customer service or sales with Novdal as your central partner. We understand your requirements, select a suitable callcenter and coordinate agreements, preparation and ongoing follow-up for both inbound and outbound work.
For businesses outsourcing work and callcenters ready to deliver.
NOVDALTraining Systems Quality
INBOUNDOUTBOUNDB2B / B2CCUSTOMER SERVICE, SALES & PARTNERSHIPS
START WITH YOUR BUSINESS
What would you like to outsource?
An assignment can start with a small team requirement or a wider operation. We listen first, then assess the partner and preparation needed.
Outbound sales
B2B or B2C campaigns, appointment setting and lead qualification, with clear sales expectations and handover criteria.
Explore the serviceYour expectations become the working brief.
Share the work, languages, channels, service hours, expected workload if known, required systems and desired start date. We clarify quality and reporting expectations, assess partner fit and discuss commercial terms privately.
START WITH YOUR OPERATION
Different needs. A scope that fits.
Some callcenters have their own projects. Others need opportunities, sales support, implementation or help bringing everything together. We discuss the actual need before defining the work.
Explore what your operation needs
CLOSE CONTACT. ACTIVE FOLLOW-UP.
One central contact. Active follow-up.
Novdal is your central contact for the business and callcenter. We document expectations, coordinate preparation and follow up on questions or quality concerns. Invoicing and payment arrangements are agreed before work starts.
- Clear project informationRequirements, scripts, onboarding steps and quality expectations are clarified with the responsible project partner.
- Commercial clarity before startingPayment responsibilities, commission conditions, approval criteria and cancellation arrangements are discussed before work begins.
- Practical systems supportVoIP, access and workflow issues are investigated within the agreed scope, with escalation to the responsible provider where needed.
- Follow-up after the introductionOpen questions and quality concerns are taken up with management or the project partner, with agreed actions followed through.
OUR EXPERTISE
The support behind the projects.
Start with the project relationship. Add the training, systems or operational support that the engagement actually needs.
Customer service outsourcing
Connect your customer-service needs with the right delivery partner.
Explore the serviceSales & lead generation
Develop outbound opportunities with a clear commercial approach.
Explore the serviceCallcenter setup
From a first idea to people, processes and systems ready to work.
Explore the serviceCallcenter transformation
Find the friction. Build a practical plan to move forward.
Explore the serviceTraining & coaching
Prepare agents and supervisors for the conversations that matter.
Explore the serviceSystems & implementation
Connect telephony, CRM and workstations around your operation.
Explore the serviceTHE WORK, MADE TANGIBLE
A clear starting point. A useful working plan.
An assessment can turn an unclear operational question into priorities, responsibilities and a practical next step.
Explore our approachIllustrative assessment- 01
Sales & onboarding
Review the conversation approach, preparation and coaching needs.
- 02
People & workflows
Identify friction in responsibilities, management routines and quality follow-up.
- 03
Systems & handovers
Map telephony, CRM, workstation readiness and information handovers.
What you can work with
Prioritised observations Actions and responsibilities Preparation and review points
Example structure, not a client result. Scope is agreed for each assignment.
GOOD TO KNOW
Before we work together.
Something else on your mind? Tell us what you’re working on.
Get in touchCan our business outsource customer service or sales through Novdal?
Tell us what you need your customer-service or sales operation to handle. We document the requirements, assess callcenter capabilities and coordinate a suitable arrangement. You stay in contact with Novdal for preparation, questions and follow-up.
Does Novdal run the call-center operation itself?
Novdal develops project relationships and coordinates partnerships, advice, training and agreed implementation support. Callcenter partners handle customer interactions and daily staffing according to the engagement.
Do we need a new project to work with Novdal?
No. You may already have projects and only need sales support, training, workflow advice or systems implementation. We discuss what is missing, what you want to change and whether a focused assignment or broader support is suitable.
Are inbound and outbound projects both part of the portfolio?
Inbound and outbound both fall within Novdal’s partnership and support services. We discuss the requirements, partner fit and possible approach for each engagement.
Who provides the data, systems and training?
These responsibilities are agreed per project. Project providers or designated suppliers may provide data and calling systems. Novdal can support training and preparation within the agreed scope.
How does Novdal stay involved when there is a quality issue?
We raise the concern directly with the relevant management, clarify the expectations and follow up on agreed corrective actions. We also help the project provider and call-center owner understand each other’s requirements. The actual responsibilities and escalation arrangements are agreed for the engagement.
Who helps if a calling system stops working?
Novdal can help investigate VoIP, access or workflow issues within the agreed scope and coordinate escalation to the responsible technology provider. Support availability and responsibilities are agreed before starting; continuous uptime is not promised.
How are payment questions handled?
Commercial administration and payments run through Novdal under the applicable agreements. Before work starts, we clarify invoicing, payment dates, approval criteria, deductions and cancellation conditions. Questions and discrepancies are followed up with the relevant party. Payment is not guaranteed independently of those agreements.